2018–2019 Wake Up Call Festivals
Terms & Conditions

Please note that by purchasing passes for and/or attending any of the Wake Up Call Festivals referenced below, you agree to comply with and be bound by all of these terms and conditions.

  1. The “Organizer” is Marriott International, Inc. (“Marriott International”, “we”, “us”), a company incorporated in Maryland with company registered number F04793998 and with registered offices at 10400 Fernwood Rd, Bethesda, MD 20817, USA.
  2. There will be a total of four (4) 2018–2019 Wake Up Call Festivals (each a “Festival” and collectively, “Festivals”), which will be hosted at the following W Hotels (each, a “Property”) on the specified dates below:
    1. September 1, 2018–September 3, 2018: W Hollywood, 6250 Hollywood Blvd, Los Angeles, CA 90028.
    2. September 21, 2018–September 23, 2018: W Barcelona, Plaça De La Rosa Dels Vents, 1 Final, Passeig de Joan de Borbó, 08039 Barcelona, Spain.
    3. October 4, 2018–October 6, 2018: W Bali, Jl. Petitenget, Kerobokan, Seminyak, ID-BA 80361, Indonesia.
    4. 2019 (specific dates to be determined): W Dubai – The Palm, W Crescent, Palm Jumeirah, Dubai, United Arab Emirates.
  3. In order to purchase passes for and/or attend any Festival, you must (a) be over the age of majority and at least 21 years old if attending the Festival in Los Angeles, California, or Dubai, UAE, and at least 18 years old if attending the Festival in Barcelona, Spain, or Bali, Indonesia; and (b) be an active member in good standing of either the Starwood Preferred Guest (“SPG”) Loyalty Program or the Marriott Rewards Program. To become a member of the SPG Loyalty Program, go to http://www.wakeupcallfest.com/enroll/. To become a member of the Marriott Rewards Program, go to https://members.marriott.com/join/.
  4. Individuals that meet the eligibility requirements stated above may purchase weekend passes for the Festival (“Weekend Passes”), either by itself or as part of a package (“Hotel Package”) that includes accommodation for the Festival at the relevant Property (“Festival Accommodation”). Weekend Passes and Hotel Packages may be purchased in the following ways:
    1. Weekend Passes may be purchased for cash by first going to the Wake Up Call Festivals website, located at http://www.wakeupcallfest.com/ (the “Website”). Please follow the instructions on the Website to view prices and purchase Weekend Passes. Also, depending on availability, certain Properties may allow you to purchase Weekend Passes at the door; please check the relevant Property website for more details.
    2. Hotel Packages that consist of Weekend Passes and Festival Accommodations may be purchased for cash and/or redeemed for using points on the relevant Property website. Prices will be listed on the relevant Property website.
  5. Eligible individuals may also have the opportunity to purchase one of the limited availability “Elevated Experiences” that will be available on a first-come, first-served basis, such as VIP access and meet & greets with Festival artists, etc. Elevated Experiences packages that consist of Weekend Passes, Festival Accommodations and specified Elevated Experiences (“Moments Packages”) may be redeemed using points on the Marriott Moments website located at https://moments.marriott.com/ or on the SPG Moments website located at https://auction.starwoodhotels.com/ (each, a “Moments Website” and collectively, the “Moments Websites”), in one of two ways: (a) with a fixed amount of points specified on the relevant Moments Website; or (b) by bidding points in an auction, which will be conducted in accordance with the terms and conditions specified on the relevant Moments Website. The only method of payment for Elevated Experiences is Marriott Rewards points or SPG points. To complete your purchase or bid, you (i) must have sufficient Rewards points in your account at time of redemption, or (ii) if you do not have sufficient points to complete your purchase or bid, you have the option to purchase additional points. Please note that it can take up to 48 hours for points to appear in your account, and experiences cannot be held or guaranteed to be available after that time. All Moments Packages purchases and winning bids are final. No refunds or substitutions can be made following the purchase or winning bid. The winner of each auction will be determined by Marriott or its designee in their sole discretion based upon the highest qualified bid received prior to the final closing time of the auction. If you are the winning bidder, the relevant number of points will be deducted automatically from your account upon completion of the auction, and you will receive notification of your winning bid by email.
    1. Members residing outside the United States (except Quebec) will be able to purchase only select experiences due to local law and tax restrictions regarding fulfillment. These experiences will include “will-call” assets for members to pick up at the venue of the experience, or they will include email instructions for finalizing redemption. There will be no mail delivery of assets outside of the United States. Experiences not available for purchase by members residing outside the United States will be indicated on the experience detail page.
    2. The Marriott Rewards Moments program is not available for residents of Quebec at this time.
  6. By purchasing Weekend Passes, a Hotel Package or a Moments Package, attending the Festival using Weekend Passes, utilizing Festival Accommodation and/or participating in Elevated Experiences, you agree to be bound by the terms and conditions set out herein.
  7. Additional terms and conditions may apply for Elevated Experiences, including partner-specific terms and conditions, which can be found on the experience detail page. By redeeming points for a Moments Package or by winning an auction, you agree to abide by all rules and terms and conditions of the experience.
  8. The Organizer is not responsible for any additional fees, taxes, gratuities or other expenses not specifically stated herein or on any relevant website.
  9. All purchases of Weekend Passes and Hotel Packages and all purchases and winning bids for Moments Packages are final. No refunds, substitutions or exchanges are allowed following the purchase or winning bid.
  10. Valid Weekend Passes entitle the holder to attend the Festival on the relevant dates and at the relevant Property as stated on the Weekend Passes. Weekend Passes are sold on a per-person basis.
  11. An official Wake Up Call Festival wristband must be worn and properly displayed at all times during the Festival. In order to obtain your wristband, you must present a valid, government-issued photo ID at pickup, along with the confirmation email you received for your purchase of the Weekend Passes, Hotel Package or Moments Package (as relevant). Passes are non-assignable and will not be replaced if lost or stolen. It is the Weekend Passes holder’s responsibility to check his or her Weekend Passes, as mistakes cannot always be rectified.
  12. The Organizer reserves the right to refuse admission to any Weekend Passes holder and may on occasion conduct security searches to ensure the safety of visitors. The Organizer shall be entitled to remove anyone from the Festival who is under the influence of drugs or excessive alcohol or who, in the reasonable opinion of the Organizer, is conducting themselves in a manner inappropriate to their continued attendance. There shall be no admittance without valid Weekend Passes.
  13. Weekend Passes, Hotel Packages and/or Moments Packages shall not be resold, exchanged, auctioned or assigned, and you may not use any automated software or computer system to search for, buy or otherwise obtain these items. To do so or to alter or deface any Weekend Passes will render it void and you will not be entitled to a refund.
  14. Weekend Passes, Hotel Packages and/or Elevated Experiences shall not be used as prizes in competitions without the prior written consent of the Organizer.
  15. Weekend Passes, Hotel Packages and Moments Packages are sold subject to the Organizer’s right to alter or vary the Festival program, musical acts and/or Elevated Experiences, or any part thereof, due to events or circumstances beyond its control at its sole discretion without being obliged to refund monies or exchange Weekend Passes or Hotel Packages. It is the responsibility of the Weekend Passes/Hotel Package/Moments Package holder to ascertain the date, time, performances and itinerary of any rearranged Festival program or Elevated Experience.
  16. Should a Festival be postponed, Weekend Passes shall be valid for the rescheduled Festival, and Festival Accommodation and Elevated Experiences (if relevant) shall be reallocated for the rescheduled dates. No refund of the Weekend Passes or Hotel Package price or any additional expenditure shall be made to the Weekend Passes holder, unless expressly stated otherwise by the Organizer.
  17. Should the Festival be cancelled, the Weekend Passes holder shall be entitled to a full refund of the Weekend Passes price and/or the cost of the Hotel Package (if relevant), but no refund will be given in respect to any other expenditure whatsoever, including the Elevated Experience. Refunds shall be valid for up to one month after the cancelled Festival.
  18. If an experience purchased through a Moments Website becomes unavailable, Marriott Rewards or SPG (as relevant) reserves the right to offer a similar item or refund the points redeemed by the Member.
  19. Occasionally, inclement weather can disrupt an open-air event. Any decision to cancel the activities of the Festival on a particular day as a result of adverse weather will be taken only at the advertised start time and will be made at the discretion of the Organizer and other responsible parties. In the event of any such cancellation, Weekend Passes holders shall be entitled to a refund of the value of the Weekend Passes for that day only; notwithstanding the foregoing, those who received Weekend Passes as part of a Hotel Package or Moments Package would not be entitled to a refund of the value of the Weekend Passes. No refund will be made if the Festival starts but is later abandoned.
  20. On entry, you agree to accept and abide by any venue rules of the host Property and the Festival (and any other rules and regulations provided on entry to the venue).
  21. Food and alcohol cannot be brought into the Festival.
  22. You will not be allowed to bring any glass bottles of any kind into the Festival. There are no exceptions.
  23. No animals are allowed at the Festival, other than service or assistance dogs (such as guide dogs).
  24. Inclusion of items or experiences that have been provided by an unaffiliated entity does not imply any endorsement, sponsorship or affiliation between Organizer and such entity.
  25. By purchasing Weekend Passes or a Hotel Package, and/or by participating in an Elevated Experience, you grant to Marriott the unrestricted right and permission to photograph you and to use your name, photograph, image, voice, likeness, and any comments arising out of the Festival experience, in whole or in part, and to use, edit, present, transmit, and display the same, without restriction as to changes or transformations, in connection with marketing and promotional activities by Marriott, in all forms and media now known or hereafter developed, in perpetuity and worldwide, without payment of royalties, compensation and/or credit. All sound and moving or still picture rights including, without limitation, on the internet, vest exclusively with the Organizer and any material filmed or recorded at each Festival may only be used for the personal, non-profit making enjoyment of amateurs.
  26. Marriott reserves the right to correct any typographical errors, including but not limited to the opening bid of an auction item, and to make changes, corrections or improvements to each experience, and the description of each experience, at any time without notice.
  27. The experience is not considered purchased or won until the order is complete and confirmation via email is received.
  28. Marriott and its affiliates are not responsible for lost, interrupted or unavailable network server or other connections, miscommunications, computer or technical failure, or incorrect or inaccurate bidding information howsoever caused or other error of any kind whether human, mechanical or electronic.
  29. IN EXCHANGE FOR THE BENEFITS PROVIDED TO YOU IN CONNECTION WITH THE FESTIVALS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, YOU KNOWINGLY AND VOLUNTARILY HEREBY FULLY RELEASE AND FOREVER DISCHARGE THE ORGANIZER, HAVOC LIVE, LLC (DBA IMG LIVE) AND THEIR RESPECTIVE PARENT COMPANIES, AFFILIATES, SUBSIDIARIES, REPRESENTATIVES, CONSULTANTS, CONTRACTORS AND LEGAL COUNSEL; ADVERTISING, PUBLIC RELATIONS, PROMOTIONAL, FULFILLMENT AND MARKETING PROVIDERS; WEBSITE PROVIDERS AND WEB MASTERS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AND AGENTS (THE “RELEASED PARTIES”) FROM ALL OR ANY MANNER OF PAST, PRESENT OR FUTURE RIGHTS, CLAIMS, DEMANDS, AND ACTIONS, IN LAW OR IN EQUITY, IN TORT OR IN CONTRACT, OR UNDER ANY OTHER THEORY OF RECOVERY, OF WHATEVER KIND OR NATURE, WHETHER KNOWN OR UNKNOWN, WHETHER NOW EXISTING OR HEREINAFTER ARISING (COLLECTIVELY “CLAIMS”) WHICH YOU EVER HAD, NOW HAVE, OR MAY HAVE HEREAFTER AGAINST THE RELEASED PARTIES, ARISING OUT OF OR RELATING IN ANY MANNER TO THE PURCHASE OF WEEKEND PASSES OR HOTEL PACKAGES, OR BIDDING FOR MOMENTS PACKAGES, REGARDLESS OF THE CAUSE. FURTHER, THE ORGANIZER, ITS SERVANTS OR AGENTS WILL NOT BE LIABLE FOR ANY LOSS, INJURY OR DAMAGE HOWSOEVER CAUSED TO THE BEARER OF WEEKEND PASSES SAVE FOR DEATH OR PERSONAL INJURY CAUSED BY THE NEGLIGENCE OF THE ORGANIZER, ITS SERVANTS OR AGENTS OR ANY OTHER LIABILITIES THAT CANNOT BE EXCLUDED BY LAW. BY PURCHASING AN EXPERIENCE, YOU FURTHER ACKNOWLEDGE THAT SOME EXPERIENCES ARE ARRANGED FOR AND/OR PROVIDED BY THIRD PARTY VENDORS AND THE RELEASED PARTIES HAVE NO DIRECT AFFILIATION WITH THESE INDEPENDENT VENDORS. THE RELEASED PARTIES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING IN ANY MANNER TO THE FESTIVALS, REGARDLESS OF THE CAUSE.

    TO THE FULLEST EXTENT PERMITTED BY LAW, THE AGGREGATE LIABILITY OF THE RELEASED PARTIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE SERVICE OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO THE GREATER OF: (A) THE AMOUNT YOU HAVE PAID FOR THE WEEKEND PASSES AND/OR HOTEL PACKAGE (IF RELEVANT) OR (B) $100.
  30. Data Protection: Any personal information that you share with the Organizer (including your name, address, email, or other data) will be kept secure and only used in line with these terms and conditions unless you have opted-in to future marketing from the Organizer. We inform you that, in accordance with the provisions of data protection legislation, the personal data provided will be processed by the Organizer to manage your purchase, it being the processing necessary for the performance of a contract. Your personal data will be processed for a maximum of 5 years from the date of purchase, as long as you do not revoke your consent, and without prejudice to its conservation for the legal obligations applicable to the Organizer. You may exercise rights of access, the right to rectification, right to erasure, right to restriction of processing, right to data portability and right to object to processing of your personal data and object to the processing thereof by sending an email to privacy@marriott.com. For more information, visit the Organizer’s Privacy Policy at starwoodhotels.com/preferredguest/privacy_policy.html.
  31. These terms and conditions shall be construed and enforced under the laws of the State of Maryland, USA, applicable to contracts executed and performed within Maryland, USA. You specifically agree and submit to the jurisdiction of the State and Federal Courts situated in the State of Maryland and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of our Sites. You will not object to jurisdiction or venue on the grounds of lack of personal jurisdiction, inconvenient forum or otherwise. You agree that you will not file or participate in a class action against us. YOU HEREBY WAIVE ANY RIGHT YOU MAY NOW HAVE OR HEREAFTER POSSESS TO A TRIAL BY JURY. The foregoing shall not apply to the extent that applicable law in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.
  32. We reserve the right to amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so.
  33. Void where prohibited.