FAQs

FESTIVAL INFORMATION

What is Wake Up Call?

Wake Up Call is the world’s first-ever hotel music festival. Wake Up Call takes the festival experience off the field and onto the hotel grounds of four W Hotels locations from around the world - Los Angeles, Barcelona, Bali, and Dubai.

By taking over an entire hotel, Wake Up Call brings you all the things you love about music festivals (a curated line-up, a fun and friendly atmosphere) without all the things you don’t (dusty fields, uncomfortable accommodations, sub-par food).

Each Wake Up Call will showcase a supreme line up of talented artists for two days. Beyond an amazing music experience, participants can enjoy luxurious spa treatments, sophisticated food and beverage menus, and energizing fitness programs for guests who want detox, retox, and repeat.

W Hotels is bringing this upgraded and elevated experience exclusively to members of Marriott Rewards and SPG. But elite membership is not a requirement—by simply joining the program online guests can quickly gain access to Wake Up Call.

When and where will Wake Up Call take place?

  • September 1–3 at W Hollywood
  • September 21–23 at W Barcelona
  • October 4–6 at W Bali
  • 2019 at W Dubai – The Palm

What type of music can I expect at Wake Up Call?

Each Wake Up Call will feature a carefully curated line up of international and local talent, from artists you know and love, to emerging artists that’ll make you want to hit repeat.

How many acts will there be at each location?

Each location will feature around 15-20 acts.

Will schedules be posted in advance?

A full schedule will be posted closer to the festival dates, so keep checking this website for the latest updates.

What other kinds of entertainment and activities will happen at Wake Up Call?

The Wake Up Call experience will go well beyond the music, serving up the W experience every step of the way. Festival revelers can expect everything from workout sessions with top fitness masters to exclusive dishes and beverages created by W chefs and mixologists only for festival goers.

Is there an age minimum?

You must be at least 21+ to attend the festival at W Hollywood or W Dubai – The Palm, and at least 18+ to attend the festival at W Barcelona or W Bali. Refer to each festival’s location-specific page for more information.

PASSES AND PACKAGES

What types of festival passes and packages are available?

There are 3 types of packages available at each festival:

  • Hotel packages (includes weekend passes based on occupancy and 2-night hotel stay)
  • Moments packages (includes 2 weekend passes, 2-night hotel stay, and an exclusive experience with a Wake Up Call Artist)
  • Day and Weekend passes
  • When do the passes and packages go on sale?

    Hotel packages (includes weekend passes based on occupancy and 2-night hotel stay) are available now for booking. Moments packages for Barcelona and Bali are also available for redemption.

    Day passes are available now for Hollywood and Barcelona. Make sure you check the website frequently for Bali passes to be released.

    How do I purchase passes or packages?

    Select a festival location page to pick your preferred package.

    How do I receive my passes?

    You will receive a confirmation email post-purchase that you will need to present on-site to receive a wristband.

    Are VIP passes available?

    VIP tickets are not available, because everyone who attends Wake Up Call is a VIP!

    What happens if I lose my pass?

    If you lose your confirmation email prior to the festival, contact whatsup@wakeupcall.com.

    What if I bought a pass or package and can no longer attend?

    All weekend passes and hotel packages are non-refundable.

    Can I buy passes at the door?

    The availability of door passes varies per location. Please check the festival location’s page for more details.

    Do I need to bring a personal ID and confirmation email to receive my wristband?

    Yes! Your ID must be a valid, government-issued photo ID.

    MOMENTS

    What is a Moment?

    Moments are insider experiences that can be redeemed through points and offered exclusively to SPG and Marriott Rewards members.

    How do I sign up for one of the Moments packages?

    Select Wake Up Call Moments packages are currently available for redemption. More Moments will be released closer to each festival date, so be sure to check SPG Moments and Marriott Rewards Moments periodically to redeem points for insider experiences with a Wake Up Call artist.

    What do the Wake Up Call Moments packages include?

    Each Moment package includes two weekend passes, a 2-night W Hotel stay, and an exclusive, insider experience with a Wake Up Call artist. More details can be found at SPG Moments and Marriott Rewards Moments.

    Is anyone eligible to participate in the Moments experiences?

    You must be an SPG or Marriott Rewards member to participate.

    ABOUT W HOLLYWOOD

    Can you tell me more about W Hollywood?

    More than just a hotel, W Hollywood captures the energy, dynamism and excitement of Los Angeles. Located on the famous intersection of Hollywood and Vine, W Hollywood places travelers in the beating heart of one of the city’s most fabled and vital neighborhoods. Here, in the birthplace of cinema, guests can take a stroll down the Hollywood Walk of Fame or visit the many nearby attractions, including the shops and restaurants of Hollywood, the iconic Hollywood Bowl, and much more. While opportunities for exploration abound, W Hollywood also offers inspired amenities. You can enjoy dinner at Delphine, the signature restaurant, or take a dip in the rooftop pool, WET. Spend your evenings sipping on signature cocktails in The Living Room, an electric lobby bar and lounge, before winding down in your luxury guest room or suite.

    How do I book a room?

    All bookings must be made through this website here http://www.wakeupcallfest.com/en/w-hollywood/ or directly through the hotel website here: http://www.whollywoodhotel.com/. Keep in mind each room booking includes festival passes and the number of festival passes you receive is based on the occupancy number you indicate at the time of booking.

    Is there a minimum-night stay for the festival weekend?

    Yes, all hotel packages over the festival weekend have a 2-night minimum stay.

    What is the best time to arrive/check in?

    We recommend checking in by August 31 to be ready for the full days of music and activities scheduled for September 1 and 2. Check-in time is 4:00pm.

    What is the best time to leave/check out?

    We recommend checking out on or after September 3. This way you can fully enjoy evening shows without worrying about checking out before the night ends. Check-out time is 12:00pm.

    What room types are available?

    The W Hollywood features a variety of rooms and suites. Check http://www.whollywoodhotel.com/en/rooms to view and book available rooms and suites.

    How many people can stay per room?

    Each room can accommodate up to 3 adults.

    How many passes come with each hotel booking? What if I want more passes?

    The number of passes you receive is based on the number of guests you enter per booking. If you want to purchase more passes, you can increase your occupancy number, book another hotel package, or contact whatsup@wakeupcallfest.com

    Can I book only a room, without festival passes?

    No. On this weekend only, the hotel will be exclusively reserved for Wake Up Call attendees.

    What amenities are provided at W Hollywood?

    W Hollywood offers a variety of inspired amenities — soak in the Hollywood sun with a drink in hand at WET pool deck or indulge in some pampering at Bliss Spa, a 2-story spa with a luxury nail lounge, seven treatment rooms, and a stunning beauty boutique. FIT, a 24 hour, energy-charged fitness space boasts state of the art equipment and WHEELS valet is a parking service that can look after your vehicle while you enjoy the festival.

    More details can be found here: http://www.whollywoodhotel.com/hotel-features

    Will the pool be open during the festival?

    Performances are scheduled to take place on the WET Deck of the W Hollywood. All ticketed guests will have access to the WET Deck during the festival. Pool access may be limited or restricted on Thursday and Friday as we set-up for the festival.

    Will I have access to hotel towels, daybeds, and pool use?

    Yes, if you have a festival pass, you can access the hotel towels and pool. Daybeds are also available for reservations for festival attendees by contacting Chris Nelson: christopher.nelson@whotels.com or +1.323.798.1419.

    Can I reserve a daybed or cabana by the pool?

    Please contact Rocio Escamilla at Rocio.escamilla@whotels.com who will be happy to explain your options and process your reservation. Keep in mind the number of daybeds are limited and will fill up quickly so make sure you book well in advance. All daybed and cabana reservations will require a minimum beverage and food spend.

    LOCATION

    Where is Wake Up Call Hollywood located?

    W Hollywood is located at 6250 Hollywood Boulevard, Hollywood, CA, 90028

    Is parking available at the festival?

    Parking is available, but limited. If possible, we strongly recommend taking public transportation or private car services like Uber and Lyft. W Hollywood offers WHEELS valet parking service to look after your vehicle while you enjoy the festival. Underground valet parking is available for a fee with unlimited in/out privileges for overnight parking. To find out more about parking rates click here: http://www.whollywoodhotel.com/hotel-features

    FOOD AND BEVERAGE

    Will food be sold at the festival?

    Yes, there will be plenty of festival-friendly food and beverage options for sale including:

    • Delphine’s restaurant which will be open for breakfast, brunch, lunch, and dinner
    • Cocktails and bites in The Living Room
    • Champagne Garden hosted by Veuve Cliquot
    • Shake shack on the 12th floor in The Loft
    • Poke cart on the 12th floor in The Loft
    • Fruit “street” cart on the 12th floor in The Loft
    • Pizza from Stella Barra Pizzeria
    • Cocktails, beer, wine, and frozen drinks at The Wet Deck Bars
    • And more!

    Will the hotel restaurants be open during the festival? How can I make a reservation?

    Yes! Live it up at Delphine Eatery & Bar, a Hollywood favorite amongst locals and W Hollywood guests alike. Dive into signature cocktails and innovative cuisine at Delphine restaurant. It offers Contemporary American cuisine that is California inspired with a focus on fresh, organic ingredients led by Executive Chef Charles Lacad. Delphine also has a separate bar menu available all night in addition to Happy Hour daily from 5-7 PM in the bar area. See why the LA Times called Delphine “A bright new star on Hollywood Boulevard.”

    To make a reservation, call +1.323.798.1355 or visit online at the Delphine Restaurant Website here: http://www.delphinehollywood.com/

    Will vegetarian or vegan options be available?

    Yes, vegetarian or vegan options will be available.

    SPA AND FITNESS

    Will the spa be open during the festival? How do I make an appointment?

    Indulge in some pampering during your festival stay at Bliss Spa. Stretched out over two floors, it features a luxury nail lounge, seven treatment rooms and a stunning beauty boutique.

    Book online here: https://www.blissspa.com/quick-and-easy-spa-booking or call +1.323.798.1386 to request your spa appointment.

    There is also a Blo Bar attached to the W Hollywood for hair and makeup appointments. For more info visit here: http://blomedry.com/

    Will the gym be open during the festival?

    Yes, W Hollywood’s FIT gym boasts state of the art facilities and is open 24/7.

    What is the Fuel schedule for the weekend?

    If you would like to sign up for a Fuel class, visit the Festival Insider desk on the 2nd floor.

    SATURDAY, SEPTEMBER 1
    7:30AM WEFLOWHARD™ VINYASA BY Y7 STUDIO
    Vinyasa is a mindful movement. We flow through our sequences with intention, braiding postures together that will open, stretch, and restore your body from the inside-out. This class will help link breath and movement, deepen the connection of mind and body, and bring a greater consciousness to your subtle body.

    9:30AM HIGH INTENSITY CARDIO WORKOUT
    This class incorporates boxing-inspired exercises and body weight movements for a full body workout, led by Nike Trainer Ashley Guarrasi.

    6:30PM SUNSET WIMBERRIDE
    A 45 minute full out cycling class. Our signature ride zeroes in on form and resistance to really maximize your burn with a non stop dance party on the bike. Dig in, sweat it out, and break through to the other side with THE WALL founder Jason Wimberly.

    SUNDAY, SEPTEMBER 2
    7:30AM WEFLOWHARD™ VINYASA BY Y7 STUDIO
    Vinyasa is a mindful movement. We flow through our sequences with intention, braiding postures together that will open, stretch and restore your body from the inside-out. This class will help link breath and movement, deepen the connection of mind and body, and bring a greater consciousness to your subtle body.

    9:30AM STACKED BY THE WALL
    Starting with THE WALL’s signature 10 minute core activation and followed with 35 minutes of high intensity circuit training, combine weight training ad body weight drills to sculpt and tighten your entire body with THE WALL founder Jason Wimberly.

    GENERAL INFORMATION

    What can I bring?

    Permitted items inside the festival credentialed areas include: Cell phones, hats, sunglasses, sunscreen/sunblock, earplugs, compact camera, government-issued ID, waist packs, fanny packs, backpacks, prescription medication subject to specific guidelines, over the counter medications and vitamins.

    Prohibited items include but are not limited to: Outside alcohol, drugs and drug paraphernalia, knives or weapons of any kind, fireworks or explosives, backpacks and bags larger than 22’’ x 14’’ x 9’’, bicycles or unicycles, skateboards or roller skates, professional cameras (DSLR cameras or similar), video cameras, selfie sticks, tripods, or monopods, audio recording devices, glass cans, cups, or coolers, disposable water bottles, outside food and beverage, instruments, pool floaties, laser pointers, chains/chain wallets, chairs or umbrellas, totems, signs or flags, hula hoops or batons, stuffed animals, pets, drones or remote-controlled aircraft, toys or cars, any item that can be used as a means to disturb the peace, endanger the safety of the crowd and/or inflict injury.

    Is there a restriction on bags?

    Backpacks and bags larger than 22’’ x 14’’ x 9’’ are not allowed inside festival credentialed areas.

    Is there a minimum age requirement?

    All festival guests must be 21 years of age or older with a valid government-issued photo ID.

    Are children allowed at the festival?

    All festival guests must be 21 years of age or older with a valid ID. Your children are welcome to stay in your hotel room, but they will not be allowed into the credentialed festival areas, which includes the rooftop and pool.

    What are the festival hours?

    Food and beverage opens at 6:00 AM with Brew Espresso bar and the first Fuel class begins at 7:30 AM. Music programming will begin at 1:00 PM with the last performance around midnight each day.

    Can I exit and reenter the festival?

    Yes, as long as you have your festival wristband.

    How can I apply for a press/media pass?

    For all press-related inquiries, please contact WakeUpCallPR@thinkpublicrelations.com

    Is there a dress code for the festival?

    • Proper swim attire is to be worn in the pools at all time
    • After 7 PM, dress code is resort chic

    Where will the performances take place within the property?

    Performances will take place throughout the property, with the majority happening by the rooftop and pool. A site map will be provided closer to the festival date.

    Will there be medical/first aid stations?

    Yes, medical and first aid stations will be present and clearly marked during the event.

    Is ADA access available?

    Yes, ADA access is available. Please contact us at whatsup@wakeupcallfest.com if you have specific questions or concerns.

    ABOUT W BALI

    Can you tell me more about W Bali?

    W Bali is a place where magic comes alive. Awarded the prestigious Forbes four-star and #1 Best Hotel in Indonesia by DestinAsian Readers’ Choice Awards 2018, this fairytale consists of 229 rooms, suites, and Villas, all designed with W signature chic and innovative touches, offering spectacular ocean or garden views.

    Beyond the beautiful rooms and villas, W Bali features a tropical WET poolside deck, a 24-hour FIT fitness center, and AWAY spa to help you refresh and detox after a day at the beach.

    W Bali also boasts world-class restaurants, lounges, and bars. Awaken your taste buds with an early breakfast overlooking Seminyak beach at Starfish Bloo, or sleep in on Sundays to sample its signature Sunday brunch. Get your heat on at FIRE during lunch, with sizzling dishes straight from the grill, including all-time favorites such as lobster and wagyu beef. Cool down with a smoothie at CHILL BAR and head over to W LOUNGE for a unique afternoon tea experience. Sip a sunset cocktail at WOOBAR for dinner, paired with a flow of innovative tapas dishes and great beats, to end your day in paradise.

    How do I book a room?

    All bookings must be made through this website here: http://www.wakeupcallfest.com/en/w-bali/ or directly through the hotel website here: www.wbaliseminyak.com. Keep in mind each room booking includes festival passes and the number of festival passes you receive is based on the occupancy number you indicate at the time of booking.

    How many passes come with each hotel booking? What if I want more passes?

    Each booking comes with two passes. If you want to purchase more passes, you can increase your occupancy, book another hotel package, or purchase day passes through https://www.wakeupcallfest.com/en/w-bali.

    Can I book only a room, without festival passes?

    No. On this weekend only, the hotel will be exclusively reserved for Wake Up Call attendees.

    Is there a minimum-night stay for the festival weekend?

    Yes, there is a 2-night minimum stay.

    What is the best time to arrive/check in?

    We recommend checking in on or before October 4 to be ready for the full days of music and activities scheduled for October 5 and 6.

    What is the best time to leave/check out?

    We recommend checking out on or after October 7. This way you can fully enjoy evening shows without worrying about checking out before the night ends.

    What room types are available?

    W Bali consists of 229 rooms, suites, and villas, all designed with W signature chic and innovative touches, offering spectacular ocean or garden views. For more information check here: http://www.wbaliseminyak.com/guestroomsoverview or try booking a room here: www.wbaliseminyak.com to see what is still available.

    How many people can stay per room?

    The max occupancy of each room varies by room type. Enter the number of guests when booking, and your room options will be displayed. Keep in mind, you will receive the same number of weekend passes as the number you enter in the occupancy field.

    What amenities are provided at W Bali?

    At W Bali, you can experience luxurious resort living with cutting-edge amenities. Soak up a day of lounging at W Beach, where ambassadors make sure you never have to lift a finger, or go for a dip and drift in a lap of luxury at WET®. Hide from the limelight in the serenity of W Oasis and take it AWAY® at our 24-hour spa offering an escape within an escape. Get pumped at FIT, our state-of-the-art fitness center, where you can wake up with morning yoga or escape away on a midnight run. Roam our worldly collection of books, magazines and DVDs at WORDS.

    With a complete WIRED Business Centre and Whatever/Whenever® at your service, all the comforts of home and more will have you mixing and mingling in fine style, whether you’re a daydreamer or nocturnal by nature. When it’s time to go, take something chic home from W Hotels – W The Store.

    Will the pool be open during the festival?

    Performances are scheduled to take place at WET. Pool access may be limited or restricted on Wednesday and Thursday as we set up for the festival. All ticketed guests will have access to the WET Deck during the festival.

    Will I have access to hotel towels and pool use?

    Yes, if you have a festival pass, you get full access to the hotel towels and pool.

    Can I reserve a daybed, table or cabana?

    Please contact b&f.wbali@whotels.com, and one of our reservationists will be happy to explain your options and help process your reservation.

    Is the hotel beach accessible?

    Yes! W Bali is conveniently located right on Seminyak beach, providing stunning views and easy access from both the WET pool deck and WOOBAR beach club.

    LOCATION

    Where is Wake Up Call Bali located?

    W Bali is located at Jl. Petitenget, Kerobokan, Seminyak, ID-BA 80361, Indonesia

    Which airport should I fly into?

    The nearest airport is Bali Ngurah Rai International Airport, also known as Denpasar International Airport, airport code — DPS.

    How do I get there?

    If you are coming from outside of Bali, fly into DPS airport. If you are a guest of the hotel, you may book an airport pick up through W Bali by contacting concierge.03221@whotels.com. If you are not staying at W Bali, please contact your respective hotel to arrange airport pick up.

    If you are local to Bali, we recommend taking a taxi, Grab, or walking to W Bali as parking is limited.

    Can I book transportation (i.e., airport pickup and drop-off) through the hotel?

    Yes, if you’re a W Bali hotel guest, simply contact concierge.03221@whotels.com to arrange local transportation.

    Is parking available at the festival?

    Limited parking is available. We recommend having a private car (taxi, Grab, or private driver) drop you off and pick you up.

    TRAVEL

    What is the weather like in Bali during the festival?

    Bali is a tropical island, so you should prepare for hot and humid weather. In October, the humidity is 70% which is high, but relatively low compared to the rest of the year. The average temperature is 27°C/81°F, while the average low is 23°C/73°F, and the average high is 31°C/88°F. Rain showers may occur periodically, but you can still expect plenty of sunshine each day.

    What is the local currency? How can I exchange cash?

    The Indonesian Rupiah is the local currency. W Bali offers money exchange at the Welcome Desk for all in-house guests.

    Will I be able to use my phone if I am traveling from outside of Indonesia?

    Wi-Fi will be available throughout the hotel grounds for all festival attendees. However, you will need to contact your phone provider to set up a plan should you plan to use international roaming or make international calls.

    Do I need a visa to get to Bali?

    People holding passports from 169 countries can visit Indonesia without a visa for up to 30 days. Your passport must be valid for 6 months, and you must show a return or through ticket upon arrival. To see if your country is on the list, check here: http://www.imigrasi.go.id/index.php/en/layanan-publik/bebas-visa#free-visa-countries-list

    FOOD AND BEVERAGE

    Will food be sold at the festival?

    Yes, there will be plenty of food and beverage options for sale. Both Starfish Bloo and Fire restaurants are open from 7:00AM – 10:30PM for breakfast, lunch, and dinner and will be serving their full menu.

    In addition to the full-service restaurants at the hotel, there will be fun festival dining and beverage options including but not limited to:

    • Two food courts - serving a wide variety of food that’s quick, easy, and tasty, including burgers, fries, poke bowls, and kimbap.
    • W Dog Pop Up - serving hot dogs with unique toppings
    • Babi Guling Pop Up - serving Balinese roasted pork in a bun with unique toppings
    • Coconuts with alcohol infusion, smoky cocktails, popsicle cocktails, non-alcoholic juice and smoothies, and more!

    Will the hotel restaurants be open during the festival? How can I make a reservation?

    Absolutely. Renowned as some of the best restaurants in the area, you won’t have to go far to experience true epicurean adventures, with delectable dining options right at your doorstep.

    At Starfish Bloo, a star-studded array of the finest local, regional and international grain-fed meats, seafood and spices take center stage in the open kitchen, where chefs show off an East-meets-West, pan-Asian menu. For more information, check out the restaurant here: http://www.starfishbloorestaurant.com/

    At FIRE restaurant, immerse yourself into vibrant décor representative of a Balinese favorite tradition — the fire-themed Kecak Dance. Situate under the signature Venetian glass ‘Fire’ chandelier, and watch the open kitchen where chefs take the spotlight and prepare sizzling culinary sensations including the island’s finest cuts of meat and seafood. For more information check out the restaurant here: http://www.firerestaurantbali.com/

    You can also grab a smoothie at Chill Bar, head over to W Lounge for a unique afternoon tea experience, or sip a sunset cocktail at WOOBAR for dinner, paired with a flow of innovative tapas dishes and great beats, to end your day in paradise. Check out all the food and beverage options at www.wbaliseminyak.com

    Will vegetarian or vegan options be available?

    Yes, vegetarian and vegan options are available.

    SPA AND FITNESS

    Will the spa be open during the festival? How do I make an appointment?

    Yes, AWAY spa will be open 24/7 for you to indulge, relax, and detox any time of day, 24 hours.

    Make a reservation online here: www.wbaliseminyak.com or by contacting awayspa.wbali@whotels.com.

    Will the gym be open during the festival?

    Yes, W Bali’s FIT gym boasts state of the art facilities that are open 24/7. The gym offers unique classes and personal training sessions, for more information visit www.wbaliseminyak.com.

    What is the Fuel schedule for the weekend?

    Friday, October 5
    7:30AM Cardio Circuit at W Beach Front
    A total body, high intensity, strength and cardio class that tones muscle, maximizes fat loss, and builds strength.

    9:30AM Flow Yoga at the Studio
    Flow with the beats, move in style, it’s yoga with a twist that will leave you energized for the rest of your day!

    Saturday, October 6
    7:30AM Sunrise Yoga in the Ice Garden
    Start your morning ritual with yoga to help you stretch, relax, and breathe as you wake up your body through energizing sequences.

    9:30AM Pound Fit at the Studio
    Cardio jam session inspired by the infectious, energizing and sweat-dripping fun of playing the drums.

    Go to the Festival Insider desk to sign up for a class!

    GENERAL INFORMATION

    What can I bring?

    The following items are permitted in the festival areas:

    • Cell Phones
    • Hats
    • Sunglasses
    • Sunscreen / Sunblock
    • Earplugs
    • Compact Camera
    • Government-issued ID
    • Waist pack, fanny pack, backpacks
    • Prescription medications subject to specific guidelines
    • Over the counter medications and vitamins

    Prohibited items include but are not limited to: Toxic, poisonous materials, inflammables, explosive weapons and self-defense means.

    Outside alcohol, drugs and drug paraphernalia, knives or weapons of any kind, fireworks or explosives, backpacks and bags larger than 56 x 35 x 22cm, bicycles or unicycles, skateboards or roller skates, professional cameras (DSLR cameras or similar), video cameras, selfie sticks, tripods, or monopods, audio recording devices, glass cans, cups, or coolers, disposable water bottles, outside food and beverage, instruments, laser pointers, chains/chain wallets, chairs or umbrellas, totems, signs or flags, hula hoops or batons, stuffed animals, pets, drones or remote-controlled aircraft, toys or cars, any item that can be used as a means to disturb the peace, endanger the safety of the crowd and/or inflict injury.

    Persons and possessions are subject to search upon entry and at all times whilst on property.

    W Bali has a zero tolerance drug policy.

    Is there a restriction on bags?

    Backpacks and bags larger than 56 x 35 x 22cm are not permitted into the festival.

    Is there a minimum age requirement?

    You must be 18+ with a valid, government-issued photo ID.

    Are children allowed at the festival?

    All festival guests must be 18 years of age or older with a valid ID. Your children are welcome to stay in your hotel room, but they will not be allowed into the credentialed festival areas, which includes the WET pool deck and WOOBAR.

    What are the festival hours?

    The first sets on Friday and Saturday begin at 1:00PM with the last sets around 12:30AM. The full music schedule is posted here https://www.wakeupcallfest.com/en/w-bali

    Can I exit and reenter the festival?

    Yes, as long as you have your festival wristband.

    How can I apply for a press/media pass?

    For all press-related inquiries, please contact WakeUpCallPR@thinkpublicrelations.com

    Is there a dress code for the festival?

  • Smart casual and beach chic
  • Proper swim attire is to be worn in the pools at all time
  • No alcohol-branded, sports team-branded, or offensive attire
  • After 7 PM, dress code: Resort chic
  • Will ATMs be available?

    There are no ATMs located on property, so come prepared with cash or credit card.

    Will there be medical/first aid stations?

    Yes, medical and first aid stations will be present and clearly marked during the event.

    Is the resort accessible for people with disabilities?

    Yes. Please contact whatsup@wakeupcallfest.com for any specific questions or concerns.

    ABOUT W BARCELONA

    Can you tell me more about W Barcelona?

    Step inside. See for yourself. Designed by world-renowned architect Ricardo Bofill, and located on the beachfront along the famous Barceloneta boardwalk, W Barcelona sets the scene for a spectacular stay. Check into one of our 473 fabulous guestrooms & suites boasting panoramic views over the Mediterranean and city of Barcelona.

    Mix it up and dine in style at chef Carlos Abellán’s BRAVO24 or relax and enjoy innovative Burgers & Cocktails at SALT Restaurant, right on the beach. Get glamorous on our 26th floor hotspot at ECLIPSE rooftop bar, or make your way down to our signature Living Room to find WAVE & W LOUNGE for a cocktail (or two).

    How do I book a room?

    All bookings must be made through this website here: http://www.wakeupcallfest.com/en/w-barcelona/ or directly through the hotel website here: http://www.w-barcelona.com/. Keep in mind each room booking includes festival passes and the number of festival passes you receive is based on the occupancy number you indicate at the time of booking.

    Is there a minimum-night stay for the festival weekend?

    Yes, all hotel packages over the festival weekend have a 2-night minimum stay.

    What is the best time to arrive/check in?

    We recommend checking in by September 21, check in is at 3pm.

    What is the best time to leave/check out?

    We recommend checking out on or after September 23. This way you can fully enjoy evening shows without worrying about checking out before the night ends. Check out is at 12pm.

    What room types are available?

    The W Barcelona features a variety of rooms and suites. Check http://www.w-barcelona.com/en/rooms to view and book available rooms and suites.

    How many people can stay per room?

    Each room or suite can accommodate between 2–6 adults, depending on the room type.

    How many passes come with each hotel booking? What if I want more passes?

    The number of passes you receive is based on the number of guests you enter per booking. If you want to purchase more passes, you can increase your occupancy, book another hotel package, or buy day passes at https://www.wakeupcallfest.com/en/w-barcelona.

    Can I book only a room, without festival passes?

    No. On this weekend only, the hotel will be exclusively reserved for Wake Up Call attendees.

    Will the pool be open during the festival?

    All ticketed guests will have access to the WET Deck and SUN Deck during the festival. Some performances are scheduled to take place on the WET Deck. Pool access may be limited or restricted in the early evening on Saturday as we set up for those performances.

    Will I have access to hotel towels, daybeds, and pool use?

    Yes, if you have a festival pass, you can access the hotel towels and pool.

    Daybeds and cabanas will also be available for use.

    Cabanas can be reserved by contacting Ariadna Fuentes.

    LOCATION

    Where is Wake Up Call Barcelona located?

    W Barcelona is located at Plaça de la Rosa dels Vents, 1, Final Passeig de Joan de Borbó, Barcelona, 08039, Spain

    How do I get there?

    Discover Barcelona. Right here, only steps from the pristine Mediterranean coastline, minutes from Ciutat Vella, Passeig del Born, and Las Ramblas, and a short 30 minute drive to International Airport El Prat, you’re in the center of it all.

    Take in the Spanish sun from W Barcelona’s direct beach access at the entrance to the world-famous boardwalk La Barceloneta. Bus lines V15, 39 and 64 stop right in front of the hotel and the closest metro station, La Barceloneta, is just a 15-minute walk away.

    DIRECTIONS FROM BARCELONA EL PRAT INTERNATIONAL AIRPORT

    • Travel time: Approximately 25 minutes
    • Distance: 20 kilometers / 12 miles
    • Merge onto Autovía de Castelldefels/C-31 via the ramp to Barcelona. Keep right and take exit 196B merging onto B-10/Ronda del Litoral.
    • Take exit 21 towards Port Vell and merge onto Passeig de Josep Carner. At the roundabout, Plaça de Colom, take the first exit onto Passeig de Colom.
    • Turn right at Pas de Sota Muralla and then take first right at Plaça de Pau Vila.
    • Continue onto Passeig del Comte de Barcelona Joan de Borbó until you reach the hotel at the end on Plaça de la Rosa dels Vents.

    Is parking available at the festival?

    There is a parking lot available adjacent to the hotel, however it is not managed by the hotel so parking spots are not guaranteed. If possible, we recommend taking public transportation or taxis to the hotel.

    FOOD AND BEVERAGE

    Will food be sold at the festival?

    Yes, there will be plenty of festival-friendly food and beverage options for sale. More details about our menu will be shared closer to the event.

    Will the hotel restaurants be open during the festival?

    Yes! Mix it up and dine in style at chef Carlos Abellán’s BRAVO24 or relax and enjoy innovative Burgers & Cocktails at SALT Restaurant, right on the beach. Get glamorous on our 26th floor hotspot at ECLIPSE rooftop bar, or make your way down to our signature Living Room to find WAVE & W LOUNGE for a cocktail (or two).

    Will vegetarian or vegan options be available?

    Yes, vegetarian or vegan options will be available.

    SPA AND FITNESS

    Will the spa be open during the festival? How do I make an appointment?

    As the first Bliss Spa in Spain, W Barcelona welcomes you to 7,500 square feet (700 square metres) across two floors of fabulousness.

    Explore the retail beauty boutique, two manicure and two pedicure nail stations, eight treatment rooms and men’s and women’s lounges for post-treatment relaxation. Bliss presents its new space GETAWAY which is endowed with an 11-square-meter sauna, a 12-square-meter steam bath, and a swimming area to relax while admiring the views of the Mediterranean Sea. The massage and facial mecca brings a playful atmosphere to Barcelona with its signature menu of spa services.

    Trademark Bliss touches include a cleverly compiled menu of services, rhythm and blues background music, as well as its legendary brownie buffet.

    Book your treatment online here: http://www.w-barcelona.com/bliss-reserve or call (34) 93 295 2858 or send an email to bliss.barcelona@whotels.com.

    Will the gym be open during the festival?

    Take in spectacular views over Barcelona’s coastline while you work out. Our 200-square-meter state-of-the-art FIT fitness facility with Technogym equipment is set up to keep you in shape while you’re away. Open 24 hours, just use your room key.

    • Treadmills
    • Elliptical trainers
    • Bikes — recumbent and upright
    • Stationary bikes
    • Stair climber
    • Weight machines
    • Free Weights
    • Yoga mats, balance balls, jump ropes and punching bags

    What is the Fuel schedule for the weekend?

    On Saturday, September 22, there will be Stand Up Paddle Board Pilates classes at 10:30, 11:30, and 12:30 AM. There will also be Urban Gorillaz High Intensity Interval training at 10:00, 11:00, and 12:30 AM. To sign up for a FUEL class, visit the Festival Check-in area.

    GENERAL INFORMATION

    What can I bring?

    The following items are permitted in the festival areas:

    • Cell Phones
    • Hats
    • Sunglasses
    • Sunscreen / Sunblock
    • Earplugs
    • Compact Camera
    • Government-issued ID
    • Waist pack, fanny pack, backpacks
    • Prescription medications subject to specific guidelines
    • Over the counter medications and vitamins

    Prohibited items include but are not limited to: Toxic, poisonous materials, inflammables, explosive weapons and self-defense means.

    Outside alcohol, drugs and drug paraphernalia, knives or weapons of any kind, fireworks or explosives, backpacks and bags larger than 56 x 35 x 22cm, bicycles or unicycles, skateboards or roller skates, professional cameras (DSLR cameras or similar), video cameras, selfie sticks, tripods, or monopods, audio recording devices, glass cans, cups, or coolers, disposable water bottles, outside food and beverage, instruments, laser pointers, chains/chain wallets, chairs or umbrellas, totems, signs or flags, hula hoops or batons, stuffed animals, pets, drones or remote-controlled aircraft, toys or cars, any item that can be used as a means to disturb the peace, endanger the safety of the crowd and/or inflict injury.

    Persons and possessions are subject to search upon entry and at all times whilst on property.

    W Barcelona has a zero tolerance drug policy.

    Is there a restriction on bags?

    Backpacks and bags larger than 56 x 35 x 22cm are not permitted into the festival.

    Is there a minimum age requirement?

    All festival guests must be 18 years of age or older with a valid government-issued photo ID.

    Are children allowed at the festival?

    All festival guests must be 18 years of age or older with a valid ID. Your children are welcome to stay in your hotel room, but they will not be allowed into the credentialed festival areas, which includes the WET Deck.

    What are the festival hours?

    The first sets on Friday and Saturday begin at 1:00PM with the last sets starting around 2:00AM. The full music schedule is posted here https://www.wakeupcallfest.com/en/w-barcelona.

    Can I exit and reenter the festival?

    Yes, as long as you have your festival wristband.

    How can I apply for a press/media pass?

    For all press-related inquiries, please contact WakeUpCallPR@thinkpublicrelations.com.

    Is there a dress code for the festival?

    Proper swim attire is to be worn in the pools at all time.

    After 8PM, dress code is resort chic.

    Where will the performances take place within the property?

    There will be two stages, one on the WET deck and an indoor stage located just off the WET deck called Frequency. Performances will also take place in Eclipse ad W Lounge.

    Will there be medical/first aid stations?

    Yes, medical and first aid stations will be present and clearly marked during the event.

    Is the resort accessible for people with disabilities?

    Yes. Please contact whatsup@wakeupcallfest.com for any specific questions or concerns.