Terms &
Conditions

Please note that by purchasing passes for and/or attending the Festival, you agree to comply with and be bound by these Festival Terms & Conditions.

By purchasing Day Passes or a Hotel Package, and/or by participating in a Moments Package or entering any venues, activities or areas related to the Festival, you consent to being photographed, filmed or recorded as a visitor attending the Festival, and for your likeness, mannerisms and/or voice to be included in any content from such filming, photographs and/or recording (and edited) without compensation and/or credit, which content may be communicated and/or exploited in any and all media worldwide in perpetuity.

  • The “Organizer” is Marriott International, Inc. (“Marriott”, “we”, “us”), a company incorporated in Maryland with company registered number F04793998 and with registered offices at 10400 Fernwood Road, Bethesda, Maryland 20817, United States of America. The “Local Organizer” is W Hotel Palm Jumeirah (“W Palm”), a limited liability company incorporated under the laws of the Emirate of Dubai, United Arab Emirates ("UAE"), with commercial license number 805850 and with registered offices at P.O. Box 213138, Dubai, UAE. The “Hotel Property Owner” is Al Sharq Investments LLC, a limited liability company incorporated under the laws of the UAE, with commercial license number 558294 and with registered office at P.O. Box 117992, Dubai, UAE.
  • The Festival will be held October 10, 2019 – October 12, 2019 at W Dubai – The Palm: West Crescent Palm Jumeirah – Dubai – United Arab Emirates (the “Property”).
  • In order to purchase passes for and/or attend the Festival, you must (a) be over the age of majority and at least 21 years old. No guests under the age of 21 (including infants and small children) are permitted to attend the Festival.
  • Individuals that meet the eligibility requirements stated above may purchase day passes for the Festival (“Day Passes”), either individually or as part of a package (“Hotel Package”) that includes accommodation for the Festival at the Property (“Festival Accommodation”). There is a two (2) night minimum length of stay as part of the Hotel Package, which includes breakfast and internet access for two (2) guests. There is an AED 100 supplement per additional guest and breakfast. Marriott Bonvoy Members may earn Points from a Hotel Package purchase. Day Passes and Hotel Packages may be purchased in the following ways:
    • Day Passes may be purchased via credit or debit card by going to the Wake-Up Call Festival website, located at https://www.wakeupcallfest.com/ (the “Website”). You may follow the instructions on the Website to view prices and purchase Day Passes. Subject to availability, Day Passes will also be available to purchase at the Festival entrance. Day Pass pricing may be subject to change.
    • Hotel Packages that consist of Festival Day Passes and Festival Accommodations may be purchased via credit or debit card and/or redeemed using Marriott Bonvoy Points by accessing the Website and clicking on the link to the Property website. Hotel Package prices will be listed on the Property website, located at https://www.marriott.com/hotels/travel/dxbtp-w-dubai-the-palm. Hotel Package pricing may be subject to change.
  • Marriott Bonvoy Members may also have the opportunity to redeem Marriott Bonvoy Points for one of the limited availability “Elevated Experiences” that are auction events that may be bid on to win, such as VIP access and meet & greets with Festival artists/talent. Elevated Experiences packages that consist of Festival Day Passes, Festival Accommodations and specified Elevated Experiences (“Moments Packages”) may be redeemed using Marriott Bonvoy Points on the Marriott Moments website located at https://moments.marriottbonvoy.com by bidding Marriott Bonvoy Points in an auction, which auction will be conducted in accordance with the terms and conditions specified on the Marriott Moments Website. The only method of payment for Moments Packages is by redeeming Marriott Bonvoy Points. To complete your redemption or bid, you (i) must have sufficient Marriott Bonvoy Points in your account at time of redemption, or (ii) if you do not have sufficient Marriott Bonvoy Points to complete your redemption or bid, you have the option to purchase additional Marriott Bonvoy Points, subject to the terms and conditions of the Marriott Bonvoy program. Please note that it can take up to forty-eight (48) hours for Marriott Bonvoy Points to appear in your account and experiences cannot be held or guaranteed to be available after that time. All Moments Packages redemptions and winning bids are final.  No refunds or substitutions can be made following the redemption or winning bid. The winner of each auction will be determined by Marriott or its designee in their sole discretion based upon the highest qualified bid received prior to the final closing time of the auction. If you are the winning bidder, the relevant number of Marriott Bonvoy Points will be deducted automatically from your account upon completion of the auction, and you will receive notification of your winning bid by email.
    • Marriott Bonvoy Members residing outside the United States (except Quebec) will be able to redeem Marriott Bonvoy Points only for select Moments Packages due to Applicable Laws (defined below) and tax restrictions regarding fulfillment. These Moments Packages will include “will-call” assets for Marriott Bonvoy Members to pick-up at the venue of the Moments Packages or include email instructions for finalizing redemption. There will be no mail delivery of assets outside of the United States.
    • The Marriott Bonvoy Moments program is not available for residents of Quebec at this time.
  • By purchasing Day Passes, a Hotel Package or redeeming Marriott Bonvoy Points for a Moments Package, attending the Festival using Day Passes, utilizing Festival Accommodations and/or participating in Moments Packages, you agree to be bound by the terms and conditions set out herein.
  • Additional terms and conditions may apply for Moments Packages, including partner-specific terms and conditions, which can be found on the Moments Packages detail page as follows https://moments.marriottbonvoy.com/terms. By redeeming Marriott Bonvoy Points for a Moments Package or by winning an auction, you agree to abide by all rules and terms and conditions of the Moments Package.
  • Marriott is not responsible for any additional fees, taxes, gratuities, or other expenses not specifically stated herein or on any of the Festival websites.
  • Valid Day Passes entitle the holder to attend the Festival on the relevant date as stated on the Day Passes. Day Passes are sold on a per person basis.
  • An official Wake Up Call Festival wristband must be worn and properly displayed at all times during the Festival. In order to obtain your wristband, you must report to the Festival check-in on the Property upon arrival. Clear signage will be visible directing you to this location. Identification may be required at pickup, along with the confirmation email you received for your purchase of the Day Pass, Hotel Package or winning bid of the Moments Package (as relevant). Day Passes are non-assignable and will not be replaced if lost or stolen. It is the Day Pass holder’s responsibility to check his or her Day Pass, as mistakes cannot always be rectified.
  • Marriott reserves the right to refuse admission to any Festival visitor/Day Pass holder and may on occasion conduct security searches to ensure the safety of visitors. Marriott shall be entitled to remove anyone from the Festival who is under the influence of excessive alcohol or who, in the reasonable opinion of Marriott, is conducting themselves in a manner which is inconsistent with Applicable Laws or customs in the UAE or inappropriate to their continued attendance. There is zero tolerance for harassment and/or discrimination of any kind. No refunds will be given if you are removed from the Festival due to inappropriate behavior/possession of any items or other harmful materials which are prohibited under Applicable Laws. There shall be no admittance without valid Day Passes. In these Terms & Conditions, "Applicable Laws" shall mean all applicable laws, statutes, codes, ordinances, decrees, rules, regulations, municipal by-laws, judgments, orders, decisions, rulings or awards, including those of the government of the UAE or of the Emirate of Dubai or any government agency or department in the UAE.
  • Day Passes, Hotel Packages and/or Moments Packages shall not be resold, exchanged, auctioned or assigned, and you may not use any automated software or computer system to search for, buy or otherwise obtain these items. To do so or to alter or deface any Day Passes will render them void and you will not be entitled to a refund.
  • Day Passes, Hotel Packages and/or Moments Packages shall not be used as prizes in competitions without the prior written consent of Marriott.
  • Day Passes, Hotel Packages and Moments Packages are sold/won subject to Marriott’s right to alter or vary the Festival program, musical acts and/or Moments Packages, or any part thereof, due to events or circumstances beyond their control in its sole discretion without being obliged to refund monies or exchange Day Passes or Hotel Packages. It is the responsibility of the Day Pass/Hotel Package/Moments Package holder to ascertain the date, time, performances and itinerary of any rearranged Festival program or Moments Package.
  • Should the Festival be postponed, Day Passes shall be valid for the rescheduled Festival, and Hotel Packages and Moments Packages (if relevant) shall be re-allocated for the rescheduled dates or, if the purchaser/bidder so elects, Marriott will grant refunds of the Day Passes, Hotel Packages (subject to the Hotel Package refund window outlined in section 17) and/or Moments Packages.
  • If Marriott cancels the Festival, you shall be entitled to a full refund of the item you purchased/won (Day Passes, Hotel Packages and Moments Packages). If the Moments Package becomes unavailable, Marriott in its sole discretion reserves the right to offer a similar experience or refund the Marriott Bonvoy Points redeemed by the Marriott Bonvoy Member. If Marriott cancels the Festival, refunds will be given in the currency used (i.e., credit or debit cards or Marriott Bonvoy Points). Refunds of purchases and Marriott Bonvoy Points are typically processed within fourteen (14) days of the request subject to the bank/credit or debit card process (if purchased). The third-party ticket vendor, PLP Events, operates its webpage under the name “Platinum List.” PLP Events/Platinum List may assist with administering refunds and can offer support in the event of the cancellation of the Festival. Guests may be directed to PLP Events/Platinum List’s help center: helpcenter@platinumlist.net and in the event you need assistance with Moments Packages refunds, you may contact marriottbonvoymoments@marriott.com.
  • Requests for refunds of Hotel Packages not due to Marriott’s cancellation of the Festival will be granted within one month from the date the Hotel Package was purchased up to September 13, 2019. After September 13, 2019, refund requests for Hotel Packages will not be honored, regardless of whether the refund request is made within a month of purchase. This refund schedule is only available to you if you request a refund of a Hotel Package. Day Passes and Moments Packages are non-refundable unless Marriott cancels the Festival.
  • Occasionally, inclement weather can disrupt an open-air event. Any decision to cancel the activities of the Festival on a particular day as a result of adverse weather will be taken only at the advertised start time and will be made at the discretion of Marriott and other responsible parties. In the event of any such cancellation for inclement weather, Day Pass holders shall be entitled to a refund of the value of the Day Pass for that day only. Notwithstanding the foregoing, those who received Day Passes as part of a Hotel Package or Moments Package would not be entitled to a refund of the value of the Day Passes. No refund will be made if the Festival Day’s event starts but is later abandoned.
  • By purchasing/winning Day Passes, Hotel Packages and Moments Packages, you agree to accept and abide by any venue rules of the host Property and the Festival (and any other rules and regulations provided in connection with the Festival).
  • Food and alcohol may not be brought into the Festival. Food and beverage will be available for purchase on-site throughout the Festival.
  • You will not be allowed to bring any glass bottles of any kind into the Festival. There are no exceptions.
  • No animals are allowed at the Festival.
  • Inclusion of items or experiences that have been provided by an unaffiliated entity does not imply any endorsement, sponsorship, or affiliation between Marriott and such entity.
  • You may not bring any audio or video recording devices except for personal, non-commercial devices/cell phones into the Festival without the express prior written permission of Marriott.
  • You acknowledge that Marriott owns the intellectual property of the Festival and that Marriott does not permit the use of the Festival intellectual property by third parties or by you without prior written permission from Marriott. Marriott retains all the rights to live stream and webcast the Festival.
  • Marriott reserves the right to correct any typographical errors, including but not limited to the opening bid of an auction item, and to make changes, corrections or improvements to each Moments Package, and the description of each Moments Package, at any time with or without notice.
  • The Moments Package is not considered won until the order is complete and confirmation via email is received.
  • The Festival event lineup and schedule are subject to change with or without notice.
  • Marriott is not responsible for lost, stolen or misplaced personal property.
  • No sponsorship, on-site marketing, vending, coupon/product distribution or other promotional activities may be conducted at the Festival without Marriott’s prior written permission.
  • Marriott and its affiliates are not responsible for lost, interrupted or unavailable network server or other connections, miscommunications, computer or technical failure, or incorrect or inaccurate bidding information howsoever caused or other error of any kind whether human, mechanical or electronic.
  • in exchange for the benefits provided to you in connection with the festival, and to the fullest extent permitted by applicable laws, you knowingly and voluntarily hereby fully release and forever discharge the organizer, the local organizer, the hotel property owner, plp events/platinum list (third-party ticket vendor), any promoters and advertisers of the festival and each of their respective parent companies, affiliates, subsidiaries, representatives, consultants, contractors, legal counsel, advertising, public relations, promotional, fulfillment and marketing, website providers, web masters, and their respective officers, directors, employees, representatives, and agents (the “released parties”) from all or any manner of past, present or future rights, claims, demands, and actions, in law or in equity, in tort or in contract, or under any other theory of recovery, of whatever kind or nature, whether known or unknown, whether now existing or hereinafter arising (collectively “claims”) which you ever had, now have, or may have hereafter against the released parties, arising out of or relating in any manner to the purchase of day passes or hotel packages, or bidding for moments packages, regardless of the cause. further, the organizer, the local organizer, their servants or agents will not be liable for any loss, injury or damage howsoever caused to the bearer of day passes save for death or personal injury caused by the negligence of the organizer, the local organizer, their servants or agents or any other liabilities that cannot be excluded by applicable laws. by purchasing an experience, you further acknowledge that some experiences are arranged for and/or provided by third-party vendors and the released parties have no direct affiliation with these independent vendors. the released parties shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or relating in any manner to the festivals, regardless of the cause. to the fullest extent permitted by applicable laws, the aggregate liability of the released parties to you for all claims arising out of or relating to the use of or any inability to use any portion of the service or otherwise under these terms, whether in contract, tort, or otherwise, is limited to the greater of: (a) the amount you have paid for the day pass and/or hotel package (if relevant); or (b) $100.
  • These terms and conditions shall be construed and enforced under the laws of England and Wales. You specifically agree and submit to the exclusive jurisdiction of the courts of the Dubai International Financial Centre, Dubai, UAE and stipulate to the fairness and convenience of proceedings in such courts for all disputes arising out of or relating to the use of our Sites. You will not object to jurisdiction or venue on the grounds of lack of personal jurisdiction, inconvenient forum or otherwise. You agree that you will not file or participate in a class action against us. The foregoing shall not apply to the extent that applicable laws in your country of residence requires application of another law and/or jurisdiction and this cannot be excluded by contract.
  • We reserve the right to amend these terms and conditions from time to time, where we consider it reasonable and necessary to do so with or without notice.
  • Void where prohibited.
  • Any personal information that you share with Marriott (including your name, address, email, phone number, country of residence, nationality or other data) will only be used in line with these terms and conditions unless you have opted-in to future marketing from Marriott.  Your information will be shared with the Marriott third-party ticket vendor for the Festival which is PLP Events, Unit 413, Level 4, Building 4, Emaar Business Park, The Greens, Sheikh Zayed Road, Dubai, UAE. PLP Events operates its webpage under the name “Platinum List,” and your purchase is subject to PLP Events/Platinum List’s Terms of Use and Privacy provisions which may be found at https://dubai.platinumlist.net/terms-and-conditions/TermsandConditionsCustomers.  In addition, your personal data will also be processed by Marriott in order to manage your purchase and perform our contract with you. Marriott’s Privacy Policy may be found at https://www.marriott.com/about/privacy.mi. Your right to access, rectification, erasure, right to restriction of processing, right to data portability and right to object to the processing of your personal data, along with the retention policies and practices of Marriott and PLP Events/Platinum List are described in the respective company’s privacy statements, listed above.